IT Service Desk Software

Enhance your support teams, automate daily tasks and resolve issues faster than ever. With the perfect balance of IT Service Desk, Asset Management and Change Management, your service levels will soar.

Ticket Management
Alloy IT Service Desk Software helps you to establish service management practices, identify and proactively respond to incident trends, reduce monitoring overhead with automatic escalations and e-mail notifications, share knowledge, improve communication with customers, and streamline collaboration within your technical team.

Self-Service Portal
Your customers can access your help desk 24×7 from the convenience of their web browser using the web based Self-Service Portal. They can submit new tickets, monitor their progress, and communicate with your support team

Knowledge Base
Keep track of all frequent hardware and software problems and solutions in one centralized repository – the integrated Knowledge Base. Imagine – no more duplication of support efforts! You can also quickly find and dispatch solutions to your end-users.

IT Asset Management
Alloy IT Asset Management facilitates the central repository of all your organization’s assets in a coordinated and efficient manner, significantly reducing the cost of auditing while providing detailed and accurate information. Having accurate asset information lets you track changes, plan system migrations and software upgrades, budget asset purchases, and effectively resolve end-users’ problems.

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